Thank you for shopping at Mavka! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer returns and exchanges based on the following guidelines:
Eligibility for Returns and Exchanges
T-Shirts & Apparel: Unworn, unwashed, and in the same condition as when you received them, with all original tags and packaging intact.
Other Items: Any other items (including accessories, bags, etc.) that are unused and in the original condition are eligible for returns or exchanges.
Time Frame for Returns and Exchanges
Returns and exchanges must be initiated within 30 days of receiving your order.
How to Return or Exchange
- Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected]] with your order number and reason for the return.
- Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or incorrect.
- Processing Your Return: Once we receive your returned item, we will inspect it. If it meets the criteria above, we will issue a refund to your original payment method or process an exchange as requested.
Non-returnable and Non-exchangeable Items
Customized or personalized items cannot be returned or exchanged unless they arrive damaged or defective.
Sale or clearance items are not eligible for return or exchange.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [insert email address]. We will provide a return shipping label and offer you either a replacement or a full refund.
Refunds
Once your return is processed, we will notify you via email. Refunds will be issued to the original payment method within 7-10 business days.
Exchanges
If you would like to exchange an item for a different size or design, please initiate a return as outlined above and place a new order for the replacement item.
Contact info for Return or Exchange:
Write to us at our email, contact us through our Contacts or fill out the form to start the replacement or return process